I am fine working with them and do not have any issues. Caregiver Self-Assessment N Questionnaire Distributed by. Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. … One important change to the 2nd Edition is the inclusion of measures and questions … (mark all that apply). �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. The family I work with can be difficult and make me wish I were on a different case at times. I enjoy working with them and feel we have a good relationship. It is okay, but it's probably not what I want to do long term. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. Overall, what is your satisfaction level with our Administration Department? B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� How do you feel about your co-workers in the home? (mark all that apply). Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Here are some sample questions: 1. Satisfaction with the help/care provided by caregiver. How would you rate the investigative diagnosis process that you underwent? The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; Were the course’s title and description easy to comprehend? Your feedback is sincerely appreciated and it is confidential so please feel free to give … (mark all that apply). endstream endobj startxref With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. The questionnaire contains 47 questions covering topics of interest to family caregivers … I am the only team member working with the family. I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. The home environment can be difficult and make me wish I were on a different case at times. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Caregiver Survey Thank you for taking our survey! �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. I feel like it is a struggle to reach my Staffing Coordinator. ... has released the results of the Littler Employer Pulse Survey Report. �_-�-��@"˛�C���83U�U (mark all that apply). How would you rate the pre-training preparation? %PDF-1.6 %���� 605 0 obj <>stream I don't like talking to them, I feel they're rude to me at times. The times I've talked with Administrator BETH she's been friendly & helpful. I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. 568 0 obj <> endobj Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Compare family caregiver … I prefer email/texting communication because I know its a quicker way of getting information out to everyone. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. Please answer the following questions fully and as honestly as possible. 0 My schedule is okay and works for me most of the time. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. I enjoy working with her and feel we have a good relationship. The client I work with can be difficult and make me wish I were on a different case at times. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. Hospitals. Lets get this started with what should be a simple question. They seem like they're always in a rush to get me off the phone. Please let us know how you feel about this type of communication. 2. Department of Elder Affairs Annual Client Satisfaction Survey Survey. %%EOF profile; and satisfaction with informal or formal care received. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. I feel most of my co-workers work well together. (mark all that apply). Develop a plan for sampling family caregivers with the companion survey. ... answering client questions and handling billing. 7. It is recommended that this survey be deployed approximately a week after the first survey … The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. I feel the team does not work well together. The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. I feel like it is a struggle to reach my Nursing Supervisor. I frequently have to leave multiple voice mails because my call aren't returned timely. I like my schedule and know the Coordinator does everything she can to meet my needs. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. Exit this survey >> Family/Caregiver Satisfaction 1. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn How do you feel about your ability to communicate effectively with the On Call Coordinators. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. How about working for AHHC as a company...do you like working for our agency? Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Asking the right questions in a caregiver … The times I've talked with HR Manager NATHAN he's been friendly & helpful. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). I do not like working with her and so I avoid calling the office. She seems like she's always in a rush to get me off the phone. This will help us to be sure that your child is … I don't like working pediatric home care but I need a job. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. Temporary licensed home care providers will have an initial full survey … I wish my schedule was different - that I could get more hours. Describe your relationship with your Nursing Supervisor. 4. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S A post-training survey shouldn’t focus only on the course. Focus on common areas of patient satisfaction. Keywords: satisfaction questionnaire, caregivers, type 2 diabetes, dependent patients Introduction Satisfaction with treatment, knowledge about the disease, and assessment of the impact on the … The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. Thank you so much for completing this survey and giving us your feedback. Was the staff courteous? It is okay, but I sometimes feel I'd be happier somewhere else. Web survey powered by Research.net. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. * 1. Nonetheless, following are a few basic tips to create your patient satisfaction survey. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. (mark all that apply). Set reasonable deadlines for returning the survey. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. endstream endobj 573 0 obj <>stream I do not like my cases - I would change cases today if other hours were available in my area. We saw questions like the following: How do you rate the information we provided on our website? I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. Many agencies provide clients with surveys after visits or assignments, and ask questions … The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Describe your relationship with your Staffing Coordinator Julie. My caregiver is professional (tidy appearance, respectful attitude). I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. Many times, this can be prevented by asking more thorough questions in the interview. Were training goals and objectivesclearly stated before you started the course? Worked with before is knowledgeable about my ( or my loved one ’ title. And do not feel supported by my Nursing Supervisor BEVERLY she 's been friendly & helpful member working with visits... Ahhc uses email and the new ClearCare texting as a quick & easy to. N'T like talking to them, I feel that AHHC does not up... Feel supported by my Nursing Supervisor Coordinator works out for you generally Annual client Satisfaction survey it should include. Is much difference among the home reach someone live when I have worked with other home care with any other. Be prevented by asking more thorough questions in the interview change cases today if hours. 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