A natural usability test means that the users are not directly notified or provided any set of test tasks. The goal of usability testing is to reveal areas of confusion and uncover opportunities to improve the overall user experience. While the participant completes each task, the researcher observes the participant’s behavior and listens for feedback. A detail of commonly used methods is given below. This usability testing example is probably the most popular method, especially for eCommerce websites. By conducting usability testing organizations can improve retention rate, as it allows them to understand why users are leaving their site and take necessary preventive measures. And it doesn’t require a huge budget, designers, focus groups, or in-depth data analysis. Usability testing is a method of testing the functionality of a website, app, or other digital product by observing real users as they attempt to complete tasks on it.The users are usually observed by researchers working for a business. What is website usability testing? Your audience may not even be aware that you are conducting a usability test. Here’s how to conduct a usability test so that you can enjoy a much more effective website. Nate Lane is a senior global director of business development, product development, and agency operations with 10+ years of experience driving growth and innovation as an "intrapreneur." Why. Websites have become more important than ever as the Internet has continued to play an increasingly important role in our everyday lives. Most factors remain the same – with a few crucial differences, of course. Often times, usability tests are conducted in-person at a testing facility. In a usability-testing session, a researcher (called a “facilitator” or a “moderator”) asks a participant to perform tasks, usually using one or more specific user interfaces. One of the biggest mistakes companies make when it comes to using a website is failing to conduct adequate usability tests before launching. To avoid bias, businesses hire third-party firms to conduct the usability tests on their behalf. A number of methods can be followed to conduct usability testing. Both of us were doing task-based usability testing for printed manuals and other paper documents before Web sites existed. Nate Lane. In many cases, the concept behind a usability test can be compared to a focus group or product testing. A lot of app user testing stays the same as classic website-oriented testing. Click to download a PDF or read our original article on how to conduct a website usability test. Let’s explore some of these differences and see how they compare to a good old website user test. User testing is one of the best ways to create a successful website. Remember to budget for more than one usability test. In fact, you can conduct an effective website usability test yourself, with just a few people. Usability testing is a popular UX research methodology.. The theory behind the testing, its motives and benefits, the planning and goal-setting. Building usability into a Web site (or any product) is an iterative process. In a website usability test, you sit people down in front of your website, ask them to perform some basic tasks, and to think out loud while they do it. Usability testing of Web sites typically uses techniques that were developed for usability testing of software and software documentation. Lab Usability Testing. Usability testing for websites requires a logical, pragmatic approach to examining your existing website with a high degree of attention to detail. 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