Chapter 1 introduces you to the field of operations management. Process variation and demand variability can make the achievement of a match between process output and demand difficult, therefore to be effective it is also necessary for managers to be able to deal with ___. Production, concepts and techniques are applied to wide range. The ideal situation for a business organization is to achieve an economic match of supply and demand. This preview shows page 1 - 8 out of 50 pages. ___ ___ recognize the value of non-monetary rewards to motivate workers, and developed a widely used system for scheduling, called Gantt charts. System operation decisions are generally ___ and ___ . Models can be incorrectly applied and the results ___, widespread use of computerized models add to this risk because highly sophisticated models might be placed in the hands of users who don't have sufficient knowledge. The value of the product should ___ as it moves through the supply chain. The greater the variety of goods and services, the ___ the variation in production or service requirements. The term used to describe the difference between the cost of inputs and the value or price of outputs. The essence of the operations function is to add ___ during the transformation process. ___ ___ ___ is concerned with providing management with the information it needs to effectively manage through designing systems to capture relevant information and designing reports, also important for managing the control and decision making tools used in operation management. There are three categories of business processes; upper management processes, ___ processes, and supporting processes. Learn vocabulary, terms, and more with flashcards, games, and other study tools. A chain illustrates both the ___ nature of a supply chain and the interconnectedness of the elements of the supply chain; if any one link fails it can't interrupt the flow for the following portion of the supply chain. Consists of one or more actions that transform inputs into outputs. ___ processes are the core processes that make up the value stream. The use of models does ___ guarantee good decisions. System design decisions essentially determines many of the parameters of system operation decisions meaning the ___ manager has a vital steak in system design even though they are more involved in day-to-day operation decisions. When work is outsourced to a foreign country ___ knowledge is transferred, as time passes the domestic base of manufacturing skills and know how is ___. Operation interfaces with a number of supporting functions including legal, management information systems MIS, accounting, personnel/___ resources, and public relations. ___ engineering is often concerned with scheduling, performance standards, work methods, quality control, and material handling. People who work in the operations field should have a skill set that includes both ___ skills and ___ skills. ___ supplies information to management on cost of labor, materials, and overhead, and may provide reports on items such as scrap, downtime, and inventories. The responsibility for procurement of materials, supplies, and equipment. The key functions on the ___ side are operations and supply chains. A ___ is an abstraction of reality, a simplified representation of something, and are often a key tool used by all decision-makers. Financial services, marketing services, accounting services, and information services are among the ___ ___that are closely related to operations. Production of goods from farming and restaurants, instead of a factory, produce what is called ___ goods. Includes the many electronic devices we all use, medical breakthroughs in diagnosing and treating almonds, and high quality goods and services that are widely available. Chapter 1: Operations management: 3 core functions: Marketing function (communicating) Product/service development function (creating) Operations function (fulfilling) Support functions: The accounting and finance function The human resources function. ___ ___ functions and activities include forecasting, purchasing, inventory management, information management, quality assurance, scheduling, production, distribution, delivery, and customer service. © Wiley 2010.   Terms. Start studying Chapter 1 introduction to operations management - Stevenson 13th ed.. Operation and sales are the two line functions in a business organization all other functions including accounting, finance, IT, and human resources exist to ___ these two functions. Having ___ supply or capacity is wasteful and costly, having too ___ means lost opportunity and possible customer dissatisfaction. examples include; purchasing, production and/or service, marketing, and sales. ___ ___ involves decisions that relate to system capacity, the geographic location of facilities, arrangement of departments and placement of equipment within the physical structures, product and service planning, and acquisition of equipment. A ___ of a model is that quantitative information may be emphasized at the expense qualitative information. Course Hero is not sponsored or endorsed by any college or university. Lecture Operations management (11/e): Chapter 1 - William J. Stevenson. Manufacturing is an important source of innovation responsible for __% of private sector R&D and __% of US patents. When considering a career in ___ management you can benefit by joining one of these are professional societies including the associations for operations management, American society for quality, institute for supply management, institute for operations research in the management sciences, the production and operations management society, the project management Institute. of activities and situations outside manufacturing; that is, in services, such as health care, food service. Reid & Sanders, Operations management, c Wiley 2010 * © Wiley 2010 * Operations Management is: The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company © Wiley 2010 * Operations Management … this is the third chapter for operation and mangement ... 1. 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