From the rear triangle protectors against chain slap, translucent protective tape to protect from rocks, skid plate underneath the bike frame, in-frame wire housing, flip-chip tech for slacker to less-slacker ride, to sweet components. I discovered them when they were allready there for some time. These guys love bikes and it shows in how they communicate and respond to questions. If you do some research you can find hundreds of capra owners that had the same issue even 2 or 3 times and lots of horror stories about their customer service. The website estimated a September 7th ship date. They do not respond to emails or calls. I spoke to a rep. named Sean. I missed out on my first order In August because I ordered off bank account ( they sent an email and sold bike out under me next day with no time to respond from junk folder) then ordered over the phone another elite decoy. Amazing customer service from YT and especially James Lawrence for assisting me in making the right choices. Once the show room opened up I was eager to make it down. If you send them your bike for the warranty claim you can only pray you will see it again. They just ignore you. How is this business handling reopening? Don't buy a YT, the money you will "save" is never worth all the headaches you will get and the time you loose.Update: 4.11.2020 Today I got the bike back with the replacement chainstay.they forgot to send my dropper post back... Really bad customer service (at least in Germany). I genuinely feel like i`ve been conned. The frame, the only bit that YT actually makes, is stuck in Germany.Lots of shiny marketing, and money spent on new showrooms but appalling support for paying customers. So I send an email to customer services, get automated response aannnnd nothing else. When i went to Gillingham to try a bike they rang me lots of times and were super helpful and friendly. I have been trying to contact the customer service for more than a month about a warranty claim and missing parts, but nobody answers the e-mails or phone calls. Lied to me multiple times about where my bike was. yt-indust ries.com. Incredibly steezy merch and epic staff. After 5 weeks of delay and no info, I cancelled my order, they promised full refund. I have actually bought 2 bikes from them new and have another one bought second and think that they are fantastic value - hence I would really like to recommend them, BUT zero returns to email and never answering the phone is not acceptable in this day and age. Horrible customer service.Sold my wife a bike, paid for the bike in full, than told us that they were out of stock and no more in that color would EVER be available, than guess what, more in that color magically appeared days later. I get they are direct to public so you can't expect the service of buying from a shop, however - hire an admin or two, temporarily if need be and respond to customers.There was little indication of such a backlog at hthe point of ordering. They haven't improved their customer service much, although the YT Mill helps they are mostly powerless to do anything, even process a refund. The fault was on the battery which is custom only to yt. I’m told batteries will be available n October however since beginning October they haven’t answered 1 of many emails I have sent simply asking for an update. Put an order through at beginning of OCtober for £5200.Emailed 6 times since. Opened a service ticket for a faulty shock on a new bike on 13-sept as of today no response after 3 weeks.Tried to call but no response even after 15+ min waiting.Is this normal? Now they have my money they wont even pick up the phone. Lots of reviews say the customer service is amazing. Don't buy a YT, the money you will "save" is never worth all the headaches you will get and the time you loose.Update: 4.11.2020 Today I got the bike back with the replacement chainstay.they forgot to send my dropper post back... Really bad customer service (at least in Germany). I had to send my full frame back, and 6 weeks later I got my frame back with new chainstay on It.I was told that they gently replaced It for me, but It was basically my fault (which is not, and they know It ). Poor Service given then market is bouyant so margins should be good. High end parts and quality frame made this purchase a no brained. So I send an email to customer services, get automated response aannnnd nothing else. I visited the website and did some research and made a decision to buy the Jeffsy Comp Pro. The wholesale and retail margins associated with a traditional distribution model are not part of the equation anymore. COVID update: YT Industries has updated their hours and services. Best advice is avoid until they invest in a customer service department. One thing I brought up was the e thirteen dropper sticking and Jeff walked me through/recommended greasing it up routinely to help with the sticking issue. I have been trying to cancel my order & I have to say I have never experienced anything like it they do not respond to emails & wont answer the phone. But I also ordered replacement mech hangers..not in the box, no notice of back order, in fact no despatch note at all? "it`s quite busy right now..."). It's a nice, safe ride from DP Harbor to San Clemente Pier. I do believe in acknowledging outstanding and above and beyond service when it happens. YT UK: A brilliant and positive customer experience. Update as of 21st Oct: After speaking with the helpful staff at Guildford they assured me they could view my order and it would be shipped imminently. You feel totally scammed. 45min for Phone inquiry. ... YT Industries Reviews 76 • Poor . More transparency please. After going back and forth between the Canyon Spectral CF and YT Jeffsy CF Pro I ended up going for a 2019 (brand new leftover) YT Jeffsy CF Pro 27.5. No matter if the bikes are good, but when you don't get any information about your orders or help if you need it, it is simply unacceptable. Again, on a scale of 1-5, with 5 being the highest possible score, this customer gives them a 10! My bike was meant to be delivered last week and after 10+ emails and waiting on hold for 2 hours I finally found out they do not expect to deliver it for another 4-6 weeks! Zero chance on the phone no matter how patient you are. The costumer direct is great in most companies except YT for some reason. Thanks YT!! They handled them reasonably well, besides that I spent on total about 5 months without beeing able to ride my bike. However all in all, it is worth the wait. 3 months later, my Fox X2 mail seal popped out. Where components meet the frame, almost always you'll notice the color of the carbon shows and some of the vinyl looks as if it clumps in certain areas like the flip-chip area where the rear suspension meets the rear triangle. Filter by: Filter by: Maxwell Rory 11 reviews. Not a word. I bought a second bike from them, my 2019 Capra Al Comp, and here begins the real nightmare. No matter if the bikes are good, but when you don't get any information about your orders or help if you need it, it is simply unacceptable. Shame as I had thought highly of them till now. Not even a proper sorry, while other companies would likely have replaced it under warranty at no charge. 3 months later, my Fox X2 mail seal popped out. These guys love bikes and it shows in how they communicate and respond to questions. It took several emails (unanswered) and several hours on the phone, until, after 4 more weeks, my money was finally refunded. Amazing customer service at YT Mill.Adam and Felix in the UK service centre and showroom were absolutely fantastic. Now blaming covid instead of their customer service software. Is it even legal to do ghosting on a warranty claim that can easily cause servere consequences? © 2020 Trustpilot A/S. I have no evidence to suggest this is or is not the case. And did I mention, my Jeffsy is an amazing bike. #CapraPro29er. My advice to anyone buying a yt decoy is don’t be taken in by the showrooms or nice people which they are- if your bike goes wrong you are left without a ride and no idea when or if it’s being repaired. The bike didn't arrive until after two weeks the promised ETA, I understand about delays due to COVID19, bike manufactured in Taiwan, customs etc, etc. I dropped a few emails every now and then to confirm delivery status and always got a reply with 15 minutes of my sending time. I ordered a spare part 2 months ago, and I can't use the bike without it... Of course money already booked off my credit card.Never again a YT bike!!! Thanks for everything so far Visit this website yt-indust ries.com. Straight out the box, faulty Fox 36, first warranty claim. On the first one I had 5 warranty claims (related to suspension and dropper). I have had to resort to reporting them to PayPal which they currently haven't replied to either. My challenge now is to somehow get a refund. On the first one I had 5 warranty claims (related to suspension and dropper). Tried to contact customer services who after being on hold for 3.5 hours told me to go online and fill out a warranty form! Awesome showroom, demos available, trails nearby, staff was great and really took their time to help my decide on which bike to get. Pulling in I was excited because it's just a cool spot, nice deck with a lounge, and flexing YT everywhere! Many of the YT bikes were in back order, just like the rest of the industry. Let me also say that the quality and components on the Jeffsy Base are great, I just got mine last Satisfied and just rode around my neighborhood and felt great. I’m told batteries will be available n October however since beginning October they haven’t answered 1 of many emails I have sent simply asking for an update. As always, we never settle for the status quo. Incredibly steezy merch and epic staff. I missed out on my first order In August because I ordered off bank account ( they sent an email and sold bike out under me next day with no time to respond from junk folder) then ordered over the phone another elite decoy. Obviously, I only realised this on my first ride. "I am not a "Yelper" or someone who writes complementary letters to companies for doing what you would normally expect them to do. Zero chance on the phone no matter how patient you are. Worst customer service ever!! Ultimately the price point and the components seemed a better fit for me.I received the bike exactly 1 month after ordering it which I felt was pretty good considering the current pandemic and that it had to travel from Germany to California and then to Maryland.Unpacked the bike, put it together (YT sends a tool kit which was actually really nice quality) and tested it out on my neighborhood street. Ordered my bike in august. They just ignore you. They haven't improved their customer service much, although the YT Mill helps they are mostly powerless to do anything, even process a refund. Overall email reply time is ca: 1-2 weeks and phone que is approx. Filter by: Filter by: Hugo 3 reviews. Come on YT - sort it out!I'm cancelling my order, regardless of the excellent value the spec offers. I had to invest hours and money to solve some of the issues but some are just not solvable and you end up with a top of the range money expense and a bike that is NOT was it’supposed to be. The reason given for lack of communication and updates from Germany was a change in logistics software. These guys love bikes and it shows in how they communicate and respond to questions. It's fun and scary buying a new bike, but the guys here helped me make the right choice! I discovered them when they were allready there for some time. Showroom is rad. They do not respond to emails or calls. Poor Service given then market is bouyant so margins should be good. Told me to come in because it was ready for pickup and said give them a few days because it was being processed in the port, then when it was "ready for pickup" the bike wasent even assembled in Taiwan. Customer service is appalling. We are constantly optimizing all the steps of the development, production, distribution and service process in order to keep bringing you the best price-to-bike ratio in the world.…. Ws due 4th November.I have been chasing a delivery date for over 6 weeks, despite countess emails had no response until this morning. >>> MBR Trail Bike of the Year 2020. Again, on a scale of 1-5, with 5 being the highest possible score, this customer gives them a 10!
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