We apologise for any inconvenience and will be accepting returns as soon as we are back open. Depending on the issue, there are several options available: Damaged/Faulty part – You can take just the part and your receipt to an IKEA store and we will exchange this for you. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. Most fittings have a 6 digit code in the assembly guide. I'll come back tomorrow with more info. We’re really sorry that you have an issue with your product. *TaskRabbit is available at all stores, with the exception of Edinburgh and Milton Keynes. December 26, 2015 by Angela Elias. I actually did this today. Just to let you know, we are unable to offer refunds or exchange for custom made worktops, food or drinks. Does anyone happen to know if Ikea carries spare parts? For older products that no longer appear online, you can visit any IKEA store where they may be able to provide you with the parts or order them for you. Source: IKEA shopper for years, and employee for a few months. Ikea furniture broken during assembly. You can find their contact details and what information you will need on our appliance claims page. Please include proof of the original purchase from IKEA. Thank you. I was assembling the IKEA PAX wardrobe and it completely collapsed while we were in the process of standing it up. Does anyone happen to know if Ikea carries spare parts? What's the article number or name of the product? While assembling it, the top piece broke because I didn't support it properly and it fell (all my fault). Just click here to fill out a spare parts request form. Please note: We have several different ways you can return products to us. If you can find this code, you can quickly and easily order the parts you need. A piece of wood, mid support beam, snapped in half while assembling my dresser. Faulty Kitchen appliance – You will need to contact the manufacturer directly. Alternatively, you may return the whole product for a replacement or full refund. They will usually arrange for an engineer to visit you and either repair or replace the item for you. Unfortunately, we are unable to offer returns in our stores currently impacted by local Coronavirus restrictions. If you can’t make it back to an IKEA store, you can contact us and we will discuss options with you. Yes! Looking for instructions? They brought an unopened unit and allowed me to exchange the pieces that I needed. Refunds will always be made back to the original method of purchase. I would go back to Ikea or call and ask a manager of customer service. If you no longer have the assembly instructions then copies can be found on the product page, see for more information. Ryan Reynolds Assembling Ikea Furniture Watch Ryan Reynolds Lose His Mind While Assembling an Ikea Crib. Just click here to fill out a spare parts request form. If you do notice a problem with any product within the first year of purchase or within the full guarantee period*, please return the item to a store or contact us and email pictures with a description of the fault. I brought the whole item, not even in original packaging because the box got torn to pieces, and they exchanged it with no problems! Just click here to fill out a spare parts request form. Ikea customer service was excellent when we bought our closet organizer. I just can't be bothered with this anymore. I definitely didn't think that was an option but I'm so happy it was. Unless faulty, we may refuse the return or offer a refund card if the returns criteria are not fully met. Alternatively, you can return the entire item for an exchange or a refund. Faulty item – If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you. I am quite disappointed but not that surprised after observing how much the longer wood panels would bend and wobble so much, its just crap particle board! 4.1K Shares It is this one: http://www.ikea.com/us/en/catalog/products/90252748/, New comments cannot be posted and votes cannot be cast. If you damaged the item yourself and swiped your IKEA Family card at the till you may be covered by IKEA Family card insurance. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions there. Looking for instructions? For full details please view our Return policy. You can find out more information here, check for availability at checkout. If there is no 6 digit code, you can visit an IKEA store and we will provide the part for you. IKEA offers a generous guarantee policy. For general help or advice regarding assembly it is best to ask in store, but you can also Contact us. And remember, if you damaged the item yourself and swiped your IKEA Family card at the till in-store, you may be covered by IKEA Family card insurance. If you would like your furniture to be assembled, we offer a service operated by TaskRabbit online and in store*. I cracked the mid support beam but didn't break it. Guarantees can be found in the back of the catalogue or by visiting our guarantees page. You can find digital copies of assembly instructions below every product listed online in the ‘Assembly & documents tab’; you’ll be able to get the article number and assembly instructions from there.

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