New Duo Administrators with the Owner and Administrator role are automatically set up to receive email alerts when their deployment is affected. PDF Duo Device Management Portal You can two-step with Duo by receiving a phone call and text message (SMS) passcodes. The webpage will send a push to your Duo Mobile application on your smart phone. enter the word "push" or "phone" on the second line. DUO Enrollment - University of San Diego Duo Mobile App Errors, Problems or Connection Issues, and Duo Push Not Received Occasionally you may experience connectivity issues between your mobile device and the Duo Mobile app such as not receiving Duo Push notifications or timeout errors. How do I change which device receives an automatic push or ... Duo's Status Page shows the current health of our various deployments. Important If you select an automatic option in the When I log in field and later want to choose a different option as you log in, click Cancel in a blue row at the bottom of the login frame to cancel the automatic prompt. The analyst will remove your number from the system. Simply tap Approve in either type of notification to finish logging in to the Duo-protected application. Do you or anyone you know have trouble answering an incoming phone call?Do your family members miss calls all the time?Your in luck, today were going to show. Remember Login for 24 Hours. Installing Duo Mobile Installing Duo Mobile on your smartphone enables you to use Push, an easy authentication method for two-step login. Click Save . Click Call Me and you will receive a phone call from Duo with instructions on how to authenticate (normally just press a number on your phone's dial pad). Support for Secret Server login Refresh token I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in. You can follow the steps in our knowledge base to determine which Deployment ID you're currently hosted if you're unsure. If you wanted to use specify use of phone callback to authenticate instead of an automatic Duo Push request, you would enter: username: bob password: hunter2,phone You can also specify a number after the factor name if you have more than one device enrolled (as the automatic push or phone call goes to the first capable device attached to a user). Some authentication . In the event that you are automatically sent a Duo Push, click Cancel in the blue bar at the bottom of the prompt to choose a . Select Approve b. Landline select Call me, you will receive a call, press 1 to approve the request 12. Exploring automation. Choosing option 1 for Duo Push, a request to verify the login will be sent to the user's smartphone. Duo Push is an approval request (see picture below) you will receive as a notification on your smartphone. and may result in regular cell phone charges in order to call back and authenticate (depending on your phone service). Troubleshooting Duo Push notification issues on iOS devices In the Duo Control Panel, click Add another device. If you have set the Duo service to automatically "Send Me a Push" or "Call Me". The text messages and voice calls verification are sent only when you request them, and would be billed by your carrier the same as any other text message or inbound voice call. On your computer, go to the two factor authentication screen: Phone Call. To use a push notification to the Duo App on your cell phone: NetID: username Password: password,push To use a passcode from a fob or the Duo App (example passcode: 1234567): NetID: username Password: password,1234567 To initiate a phone call to your device registered to receive calls, you would enter the device name from Duo (example: landline): ; On the top, search contacts or dial a number. The Duo smart phone app provides options that work without a data plan, a texting plan or even a connection, if necessary. Why did Duo change the placement of the Approve and Deny buttons in Duo Mobile version 4.0.0? Click the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. In this example, the choices are Duo Push notification, SMS message, or phone call. I just want to receive texts but I have a smartphone. To authenticate, launch the Duo Mobile app on your device and then tap the key icon to get the authentication code. For more information about two-factor authentication, go to the Two-factor website (https://twofactor.oit.gatech.edu). To select a different device, click the Device drop-down at the top of the Duo Prompt. By default, the Duo Push authentication mechanism is used when a user is enrolled in MFA; no changes to the Python API calls are required. Duo Push isn't a "magic bullet or a silver bullet," she noted. d. Once the user goes through second factor authentication (received as a push notification from Duo Mobile, or as a phone call, etc. Call Me: You will receive an automated phone call. NOTE: If you're adding a new device to replace one that you previously activated for Duo Push, don't select the Duo Push authentication method on this page unless you still have the original device. Duo Multi-Factor Authentication (MFA) adds a second layer of security to your online accounts. Receive a Phone Call to your cell phone: Set up the option to have DUO call your cell phone. I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device. Call. ), the Duo proxy returns access approval to the requesting device or application. On the My Settings & Devices screen . This gives the choice to use any authentication method that the particular account is setup to use. With this option enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection). Mobile Device ‐ select Send me a Push, a prompt will be sent to your mobile device. For Citrix Receiver or Workspace client connections, Duo Security supports passcodes, phone, and push authentication. What is a Simple Hardware Token and how much does it cost? Open the Duo Mobile app on your phone. Enable Duo Push. When auto push is enabled, Duo Authentication for Windows Logon automatically sends a push notification to the Duo Mobile app or a phone call to the user's default device submitting the Windows username and password. (Continue to 5.2)Click Send me a Push to get a push notification from the Duo Mobile app. Standard phone call and text messaging rates apply. Duo will call your registered landline. January 16, 2018 Approve the push or press 1 on your phone to authenticate. Not everyone has Duo. KB FAQ: A Duo Security Knowledge Base Article Log in at start.nyu.edu. If you have configured Duo to automatically send you a push, text, or call instead of asking you which one to use; If you are connecting via an iPad, iPhone, or Android device . Closing or force quitting the app and reopening . Select Text me new codes. To use Duo Push, you will need to have the Duo Mobile app installed and activated. You can follow the steps in our knowledge base to determine which Deployment ID you're currently hosted if you're unsure. Scan the barcode on the Duo Portal screen with your device's camera. If you are using the phone call or text message option to authenticate with Duo instead of using Duo Push, no action is needed. 10: On iPhone, Android, and Windows devices, activate Duo Mobile by scanning the barcode with the Duo Mobile app's built-in barcode scanner. If you wanted to use specify use of phone callback to authenticate instead of an automatic Duo Push request, you would enter: username: bob password: hunter2,phone You can also specify a number after the factor name if you have more than one device enrolled (as the automatic push or phone call goes to the first capable device attached to a user). If you are using the Duo Push option or SMS message with the Duo Mobile app, follow these steps to reactivate Duo Mobile on your new phone: a. Download Duo Mobile. Answer the phone, and the automated voice will prompt you to press any number. If you get a login request that you weren't expecting, press Deny to reject the request. YubiKey Press any key to approve your session. SMS text messages are billed by your carrier according to your normal service plan. How much data does a Duo Push request use? • DUO - Push • DUO - Phone call • Pin Code App can support a device's biometric authentication (Fingerprint and Face ID) instead of a password or other MFA. Where can I get a YubiKey? Duo authentication in the form of phone calls and SMS text messaging will also continue to be available for these devices without the Duo Mobile app. Duo supports a wide variety of devices that you can use in addition to Duo Push on your smartphone. A blue bar at the bottom of the screen tells you that a push notification was sent to your device. Phone Calls. Make sure you have the latest version of the Duo app and Android 7.0 and up.. Open the Google Duo app . If this doesn't happen, check to see if your phone is registered as a cell phone or landline in Duo. Push and app-generated passcode authentications will continue to function on apps installed before June 1, 2018. Tapping on the push request notification itself (instead of tapping the notification actions) takes you to the full Duo mobile Push screen in Duo mobile. So, if your organization disallows phone call for Duo logins, the prompt may only show the "Send Me a Push" and "Enter a Passcode" options. Instead, click My Settings & Devices in the left menu, then authenticate. Automatically send this device a Duo Push - This option will . The other options are Automatically send this device a Duo Push or Automatically call this device. If you have Citrix Gateway build 12.1-51.16 or later with an "Advanced" or "Premium" edition license, or Citrix Gateway build 13.0-67.x or later with "Standard", "Advanced", or "Premium" edition license, try adding Duo 2FA with . Ask me to choose an authentication method - This is the default option which allows you to select the device and verification method each time you reach a protected page or application. The Duo smart phone app provides options that work without a data plan, a texting plan or even a connection, if necessary. If the self-service portal is not enabled, an administrator must delete your user account. The following steps detail the process of enrolling a device (phone, tablet, or landline) to serve as the second factor. I have stopped receiving push notifications on Duo Mobile. Now instead of getting the push, you'll receive a phone call to complete two-step login. In the drop-down list next to "When I log in:", select Automatically send this device a Duo Push or Automatically call this device. Click on the drop down menu under "When I log in:" and choose the desired authentication method. If your default in Duo is set to Call instead of Push, you will receive a call like normal. Go to multifactor.umass.edu. The following devices support push notification to verify your identity: Smartphone; Tablet; How to use Duo Mobile push notifications. For more information, read our guides, Duo, Single Sign-On, & Two Factor Authentication. What do I do if I'm locked out of Instagram, Facebook, or another third-party Duo Mobile account? The app can generate the required code . "phone" to perform verification via a phone call (or "phone2" or "phone3" to use the second or third phone in your list). Hardware Tokens. Open the Duo Mobile app on your device. This will allow you to use multiple verification methods, including Duo Push (push a button on the Duo Mobile app), Phone Call (answer the phone and push any button), Enter Passcode (type in a 6- or 7-digit code), and Remember Me (don't do anything; the app will remember your browser). If the phone number of your new phone is the same, you can still authenticate using the phone call or SMS text option, but the push option will not work until re-activated. To enable, select the drop down for Automatically send me a: select Duo Push or Phone Call. 1. ; Don't have access to your default device? Select the UNM Hospitals It is possible to accrue charges from using Duo in the following methods: "Push" notifications with the Duo Mobile app uses a few KB of Internet data traffic. Enroll in Duo. To call the second, type phone2; the third, phone3, etc. Select Mobile phone, and click Continue. The Duo Access Gateway or DAG secures cloud and web applications using the SAML 2.0 Authentication standard. Tap the contact or number to call. Set the "Outgoing caller ID" so that automated calls from Duo appear to come from a specific number within your organization (such as main reception or tech support). For each District service that requires Duo authentication, you can opt to have the Duo not prompt you for 30 days. Can I reset the recovery password for third-party accounts in Duo Restore on Duo Mobile? Duo prompts you for a second factor (push notification, text message, or phone call) when you authenticate into a Duo-enabled service. Respond to the incoming call to log into the 2FA . Select "Request waiting. If you get a new phone, even if the Duo app is restored from a cloud backup, it will lose its association with your account. This means that you won't be able to select the "Call me" option and will instead need to select one of the other methods. Push Button Method via Ethernet Connection to Router (Make Sure you have activated your netTALK account) Connect the DUO WiFi to the router as shown in the figure below. My hardware token stopped working. This is the installation default. c. Enter a passcode: Open DUO Mobile on your device. Pick up the phone to make sure you have a dial tone. Then, they can simply tap 'Approve' on the push notification they'll receive on their phone seconds later to securely access their application. After you submit your login information, an authentication request is automatically sent to you via push to the Duo Mobile app or as a phone call. c. Click Save. If you would like to receive a Duo push notification instead of a phone call, choose "automatically send this device a Duo Push". New Duo Administrators with the Owner and Administrator role are automatically set up to receive email alerts when their deployment is affected. At the Duo prompt, don't approve your authentication yet. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.Duo MFA will be used to verify your identity when logging into certain SMU sites, and can help prevent unauthorized use of your SMU account. SMS is not supported as a default authentication method in the same way that auto-push or auto-phone callback can be enabled. Accessing Device Management. Auto-reconnect to Secret Server if connection is temporarily dropped due to network issues. If you enabled the option to automatically send you an authentication request via push or phone call, you'll need to cancel the push or phone call in progress before you can click the "My Settings & Devices" link. You are enrolled in Duo Mobile 2. ; Click Enter a Passcode to get a text with a verification code. "Fetch" a Duo Push request: If you expected to receive an authentication request and one hasn't shown up in Duo Mobile, try leaving and returning to the app, as this can "fetch" the notification.. b. How do I set that up? I lost my phone. If you don't wish to use Duo Push (although that is the most convenient and secure method we offer) and instead prefer to have your codes communicated to you via text or voice-call, simply add all of your SIM cards' phone numbers on your Two-Step Verification user profile. On Tuesday, July 14, 2020, we will be removing the option to receive a phone call to authenticate in Duo. Duo Push: Choose Duo Push authentication method to receive Push Notification on your mobile device (China Android users kindly use Pull to Refresh or if you are unable to see Duo Push notification please try the Pull option). Duo Mobile works with Apple iOS and Google Android. If your administrator enabled self-service device management, the Duo Prompt displays a "My Settings & Devices" link on the left.. You can re-activate your new phone by logging into the Emory Duo Device Management Portal . If you select Duo App - Passcode as your authentication method, you use a six-digit authentication code generated by the Duo Mobile app to authenticate. a. Which one do I enroll? Third Step. Additionally you can still register your cell phone to receive codes via text or a phone call. Re-Activating Duo with a new phone number If you got a new phone number, even if the device has stayed the same, please call the ITS Help Desk at 619-260-7900 for assistance. Using Duo Phone Call If Using Duo Passcode with Virtual Private Network (VPN) If Duo push screen . This is because the SMS message itself does not authenticate a user into an application; a user must request an SMS message with passcodes, then use a passcode to authenticate. Set it to landline to ensure it won't try to use text or an app . Passcodes can also be texted to a cell phone (standard text messaging rates apply): Select Cancel on the DUO pop up. Will Duo Mobile work with an international phone number? Send Me A Push: Open DUO Mobile on your device. Time-based One-Time Passcodes(TOTP): Similar to SMS, a two-factor authentication app can generate new . Under myFSU Links, click myFSU Identity Management and select Update DUO. Approve the push or press 1 on your phone to authenticate. Tap the "+" button. Duo Push is resilient against man-in-the-middle attacks that allow attackers to steal passwords . Tap to respond." Then Click approve on the Login Request screen. If you're not getting call notifications or they're delayed, try these tips to fix the problem. For more information about two-factor authentication, go to the Two-factor website (https://twofactor.oit.gatech.edu). Explore other articles on this topic. To confirm whether Push notifications are working for end-users, Duo administrators can send a test push from the Duo Admin Panel User properties page. b. When accessing many Duo-protected applications, you can choose a secondary authentication method during login in the Duo Prompt. In the event that your organization restricts use of the authentication methods attached to your account, you'll see a message indicating this, with the option to enter a Duo bypass code. How to use Duo Push, a phone call, or a passcode to authenticate with Two-Step Login, plus "Remember me for 24 hours." This article applies to: Two-Step Login There are many login options depending on the device you enrolled . Try common fixes. Download Duo Mobile for iPhone or Duo Mobile for Android - they both support Duo Push, passcodes and third-party TOTP accounts.. Duo Mobile works on all the devices your users love — like Apple and Android phones and tablets, as well as many smart watches. Click I don't have access to my device. • Scroll down • Click Continue • You will be asked to enter your phone number • Enter your phone number After logging in with username and password, users can choose Duo Push on the authentication prompt. If you have configured Duo to automatically send you a push, text, or call instead of asking you which one to use; If you are connecting via an iPad, iPhone, or Android device . As previously mentioned, the Duo Push method is the easiest option for those with smartphones. One on the 2FA management pane, remove the old device and add the new one. Push Notifications: Verify your identity by approving a push notification from an authentication mobile app on your smartphone or wearable. Learn more about other types of devices you can enroll, like Security Keys and macOS Touch ID, or different ways of using your phone to authenticate, like with receiving SMS passcodes or approving logins via phone call. This problem is often resolved by refreshing the Duo Mobile app: 1. "Push" authentication with the Duo Mobile app uses a very small amount of Internet data traffic to function (a few kilobytes per login). This assumes you have a smart phone or tablet with the Duo Mobile app installed. If you haven't already, download and install the Duo Mobile app. "push" to receive a Duo Push notification (or "push2" or "push3" to use the second or third device in your list). The status bar at . enter the word "push" or "phone" on the second line. The app can generate the required code . To use a Duo-generated passcode instead of the push mechanism, one of the following parameters must be specified for the driver in the connect() method: It is quicker, easier, more secure and cheaper than receiving text messages or phone calls. You can learn more about Duo Push and Duo Passcode in a quick Note: If you want re-activate Duo Mobile app please use Call Me or Passcode (SMS passcode) for authentication. Wait 2 minutes for a solid green light on the DUO WiFi. The majority of University retirees, for example, do not have Duo installed on their devices or they authenticate in Duo via a phone call or text instead of a push. This calls the first device in your account capable of receiving phone calls. If the phone number of your new phone is the same, you can still authenticate using the phone call or SMS text option, but the push option will not work until re-activated. Duo's Status Page shows the current health of our various deployments. Using Duo With Any Cell Phone or Landline. Below are the word options and resulting actions of this method: push: receive push notification (if Duo installed on phone and device registered) phone: receive call You have the option of having Duo "Remember me for 30 days". If you want to use Duo Push or passcodes from the Duo App on the new phone, you need to re-activate your new phone by doing the following: Install the Duo Mobile app on the new phone, by following the instructions in the Enrollment section in this article. Phone Callbacks: This method calls your phone and waits for you to pick up and press any key to authenticate before granting you access to your account. Duo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. Log in with your NetID and password. Duo Access Gateway. Once you've pressed any number, you will be authenticated. Simply tap Approve to verify the login. In the "Phone Calls" section of the Settings page you can customize your users' experience of callback-based second-factor authentication. Re-open the app: To start Duo again, quit and re-open the app. If you did not set up the second device and you're adding a replacement cell phone with the same phone number, instead of sending the login request to your cell phone as a Duo Push, have Duo call the phone number. Articles How do I change which device receives an automatic push or phone call when my application is set to auto push? Alternatively, you can add a comma (",") to the end of your password, followed by a Duo passcode or the name of a Duo factor. Switch from a Phone Call or Passcode/Text to Duo Push. If you don't have the original device, but you have a new device with the same phone number, then you can authenticate with a phone call. Configure PulseSecure to Connect to the HBS VPN No, the Duo app is free. DUO PHONE Will I be reimbursed for Duo-related charges? I have both a personal phone and a work phone. To use the Push method of authentication with your mobile phone and be able to generate passcodes, install the Duo Mobile app. To see how this works, view a video about using a simple cell phone or landline with Duo. ; Download the latest version of the app: Check that you have the latest version of Duo from the Play store.If you don't, the page will say "Update." Yes, any cell phone will work, but it will not include the advantages of the Duo mobile app (passcodes, prompts, etc.) • Receive a phone call instead of an electronic push notifi-cation • Security Key • If these options are not suit-able to you, you may request a Security Key, and be as-signed a physical device to refer to when authenticating. Internet or cellular access is not required. Using Duo Phone Call If Using Duo Passcode with Virtual Private Network (VPN) If Duo push screen . Optional: Your video is on by default. On the two-step authentication screen, click Send Me a Push.

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